Please refer to the link to the TSA website provided below. It is important to note that each airline may impose its own restrictions. Therefore, we recommend verifying with your carrier prior to your flight.

TSA WEBSITE LINK

To initiate a return, an RMA number must be obtained. We provide a 30-day period during which items can be returned for either a refund or an exchange. Refunds will be processed to the original credit card used for the transaction, except for shipping costs, which are non-refundable. For exchanges, shipping fees will be incurred in both directions, unless the exchange is for an item of lesser value, in which case a refund for the price difference will be issued. More...

Given the specific nature of these products, we will permit returns for exchanges of equal or greater value only if initiated within 3 days of receiving your order, should you find yourself dissatisfied with your purchase.

Please be advised that these items are not eligible for cancellations or refunds. For any inquiries related to these products, we encourage you to reach out to us directly. Our staff is well-trained to assist you, ensuring your satisfaction and comfort with your purchase. If our customer service representatives are unable to address your concerns, we have a dedicated technical support team available to help. We will collect your name and contact number to arrange for a technician to reach out to you for further assistance.

In the rare instance that your item(s) exhibit a manufacturer’s defect or sustain damage during shipping, please contact us immediately so we can facilitate repairs or replacements promptly. All return requests must receive authorization from TBO-TECH before the return of any product(s). Should TBO-TECH authorize a refund (on a case-by-case basis), a non-negotiable 25% restocking fee will be applied, along with the shipping costs incurred to deliver your order. You will be responsible for any shipping expenses associated with returning the item to us. Please adhere to the outlined return policy for the items mentioned above. All listed items are covered by a 30-day Warranty (unless otherwise specified by the manufacturer), ensuring they are free from defects in workmanship and materials from the date of sale. Additional warranty information can be found below. More...

Warranty information for items will be displayed on our website or in the packaging. A 30-day warranty covers the majority of our products against defects in manufacturing. It is important to understand that normal wear and tear or improper use does not make an item eligible for warranty replacement. Items returned for warranty evaluation will undergo inspection, and if they do not meet the warranty criteria, we will reach out to you to discuss the options for returning or disposing of the item. Please be aware that refunds are not provided under warranty; we can only offer repairs or replacements.

Should you have any inquiries regarding our return or warranty policies, please feel free to contact us. We are here to help you. More...